I was very impressed with the whole process. I was responded to very quickly. I was taken seriously. I even received my manuscript with editor notes back in a very reasonable time! The best part was when I opened my edited manuscript. It was like the editor knew exactly what I wanted! I was really impressed with her work. Not only did she help me clarify my story in places I had gotten my own words mixed up, but she helped with my time lines and to improve my words. It was like she was in my head! It was amazing! I will INDEED be using bubble cow again and again.