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These Terms and Conditions, together with our Privacy Policy, govern BubbleCow's relationship with authors in relation to our services and website usage. By engaging our services or using our website, you agree to be bound by these Terms and Conditions.
For the fee provided by the author, we undertake to provide a one-off developmental edit of a submitted manuscript of a word length specified by the author at the time of submission. The fee covers the developmental edit of the manuscript, including the accompanying editor’s report, and all pre- and post-edit interactions related to the developmental edit, whether via email, phone, in person, or video.
BubbleCow requires correct payment to proceed with the developmental edit. Payment may be split into two parts, with a portion (often half) due on submission and the rest upon completion of the service. BubbleCow will assign the most suitable editor for the developmental edit based on our in-house assessment. The decision regarding the choice of editor is final and non-negotiable.
No amendments to the manuscript will be accepted once it has been assigned to an editor. Manuscripts must be submitted in a suitable digital format (e.g., Microsoft Word). We do not accept paper submissions or PDF files. We reserve the right to refuse manuscripts if we are unable to provide a suitable editor.
We reserve the right to return the author’s manuscript and payment should we fail to find a suitable editor or other extenuating circumstances arise that prevent the developmental edit from taking place. In these exceptional circumstances, a full refund will be issued within seven working days of the author being informed.
We aim to provide the developmental edit within twenty-eight business days of payment but cannot guarantee this timeline. If the deadline is extended, the author will be informed via email at the earliest opportunity.
If the developmental edit is deemed unclear by both the client and BubbleCow, we will seek clarification from the editor and provide further guidance as necessary.
BubbleCow offers unlimited revisions to address specific feedback and adjustments based on our editorial recommendations. This includes clarification, minor adjustments, and refinement of the manuscript but does not cover substantial rewrites, significant structural changes, or the addition of new content.
All revision requests must be submitted within fourteen days of receiving the edited manuscript. Requests made after this period may be subject to additional charges.
Revisions are unlimited; however, each request should encompass comprehensive feedback from the author. Multiple requests that do not incorporate all suggested changes or introduce new instructions significantly differing from the original scope may be limited.
The unlimited revisions policy is designed to ensure client satisfaction through iterative improvements. BubbleCow reserves the right to determine what constitutes reasonable use.
Revised drafts should be submitted in a timely manner. Delays in submission may impact the delivery schedule and overall service timeline.
Revisions are based on the content of the manuscript at the time of the initial editing. Significant additions or changes requiring substantial new editing are not covered under the unlimited revisions policy and may incur additional fees.
The service is considered complete once the author has approved the final version of the manuscript. Further changes after final approval are not covered under the unlimited revisions policy.
Manuscripts must be submitted in a suitable digital format (e.g., Microsoft Word). We do not accept paper submissions or PDF files.
While we are open to a wide range of subject matters, we reserve the right to reject manuscripts that we deem excessively or unacceptably offensive.
The copyright of the author’s work remains with the author at all times. The copyright of all editorial feedback remains with BubbleCow. Authors must seek permission from BubbleCow before quoting from the report, for example, to agents or on personal websites.
Microsoft Word is the default choice for all editorial services, but an alternative such as other word processing software or Google Docs may be used. The author will be informed of any such changes.
Your work will be treated with the utmost confidentiality. Please review our approach to file safety here.
We understand that receiving editorial feedback is a sensitive process and strive to work with a diverse range of authors. However, we expect authors to behave professionally. We reserve the right to cease working with any author who behaves offensively towards our staff. In such cases, the author will be informed in writing.
If you wish to lodge a complaint, please email us no earlier than one week after receiving your editorial feedback. We will do our utmost to resolve the issue. Complaints must be submitted within one calendar month of receiving your report to ensure timely resolution. We cannot address complaints raised more than one calendar month after receipt of the feedback.
By providing a testimonial for BubbleCow, you agree to its use, along with your provided name, for promotional and publicity purposes.
Payments for services must be made via the payment methods specified on our website. We do not accept cash or cheque payments.
Full payment is required before the commencement of any editorial work. Payment may be split into two parts, with a portion (often half) due on submission and the rest upon completion of the service.
In the event of late payments, BubbleCow reserves the right to delay the start or delivery of services until payment is received.
Refunds are only issued under the specific conditions outlined in these Terms and Conditions. All refund requests must be made in writing.
BubbleCow's liability to the author for any claim related to the services rendered, whether based on contract, tort, or other grounds, shall be limited to the amount paid by the author for the services. BubbleCow shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
BubbleCow adheres to strict confidentiality protocols. All manuscripts and related communications are treated as confidential and will not be disclosed to third parties without the author's consent, except as required by law. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
BubbleCow shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, government regulations, natural disasters, or any other events of force majeure.
BubbleCow reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and it is the author's responsibility to review these Terms and Conditions periodically. Continued use of our services constitutes acceptance of the amended Terms and Conditions.
By using the website (https://bubblecow.com), you agree to comply with and be bound by the following terms and conditions of use.
The content of this website is for general information and use only and is subject to change without notice.
We do not provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, and we shall not be liable for it. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material owned by or licensed to us, including, but not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these Terms and Conditions. All trademarks reproduced on this website, which are not the property of or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may result in a claim for damages and/or constitute a criminal offense.
Occasionally, this website may include links to other websites. These links are provided for your convenience to access further information. They do not signify that we endorse the linked website(s). We are not responsible for the content of any linked website(s).
Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.