Privacy Policy

Introduction

This privacy notice tells you what to expect when BubbleCow collects personal information. We are committed to safeguarding the privacy of our website visitors and the privacy of writers using our services.

Scope of Policy

This policy applies to information we collect about:

  • Visitors to our website.
  • People who use our services, e.g., sign up to our newsletter, create an online account, and apply for or use our services.

Data Collection

BubbleCow collects personal data in the following ways:

  • Visitors to our Website: We may collect usage data through forms, cookies, and tracking technologies.
  • Newsletter Subscribers: When you sign up for our newsletter, we collect your email address and name.
  • Account Creators: When you create an online account, we collect personal data including your name, contact details, and profile information (age, gender, ethnicity, city of residence, literary work details).

How We Use Your Personal Data

1. Usage Data

We may process data about your use of our website and services (this is called "usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

Legal Basis: Our legitimate interests, namely monitoring and improving our website and services.

2. Service Data

We may process your personal data that you provide in the course of an inquiry about, application for, or use of our services ("service data"). This includes your name, contact details, profile information, and literary work details.

Legal Basis: Consent, our legitimate interests in the proper administration of our website and business, or the performance of a contract to provide the requested services.

3. Publication Data

We may process information that you provide for publication on our website or through our services ("publication data").

Legal Basis: Consent, our legitimate interests in the proper administration of our website and business, or the performance of a contract to provide the requested services.

4. Transaction Data

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). This includes your contact details, card details, and transaction details.

Legal Basis: Performance of a contract between you and us, and our legitimate interests in the proper administration of our website and business.

5. Notification Data

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). We use a well-known third-party supplier, ActiveCampaign, for this purpose.

Legal Basis: Consent or the performance of a contract to provide the requested services.

Providing Your Personal Data to Others

We do not share personal data with any third parties for marketing purposes or for any reasons beyond those reasonably necessary for us to conduct our business and provide our services.

Data Security

We take appropriate technical and organizational measures to protect your personal data. This includes encryption, secure storage, and regular security audits. We comply with third-party security standards such as ISO 27001.

Retaining and Deleting Personal Data

We will retain your personal data for as long as necessary to administer your account and provide the products and services you have requested from us. We will store your data to aid and facilitate the provision of future services to you. Specific retention periods are determined based on legal requirements and business needs.

International Data Transfers

If we transfer your personal data to countries outside your jurisdiction, we will ensure appropriate safeguards are in place to protect it, such as standard contractual clauses or adequacy decisions.

Your Rights

Under the Data Protection Act 1998, you have the following rights:

  • The right to access your personal data.
  • The right to rectify any inaccurate or incomplete personal data.
  • The right to erasure of your personal data.
  • The right to restrict processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data.
  • The right not to be subject to automated decision-making, including profiling.
You can read more about these rights here – https://ico.org.uk/your-data-matters/.

Complaints or Queries

BubbleCow aims to meet the highest standards when collecting and using personal information. We encourage writers using BubbleCow’s services to bring it to our attention if they feel that our collection or use of information is unfair, misleading, or inappropriate. We also welcome any suggestions for improving our procedures.

Access to Personal Information

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor).

If we do hold information about you, we will:

  • Give you a description of it.
  • Tell you why we are holding it.
  • Tell you who it could be disclosed to.
  • Let you have a copy of the information in an intelligible form.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Policy Updates

We may update this privacy policy from time to time. Significant changes will be communicated to you via email or through a notice on our website.