Privacy Policy

Introduction

This privacy notice explains what to expect when BubbleCow collects personal information. We are committed to safeguarding the privacy of our website visitors and of writers using our editorial services.

Scope of Policy

This policy applies to information we collect about:

• Visitors to our website.
• People who sign up to our newsletter or create an online account.
• Clients and writers who apply for or use our services.

Data Collection

BubbleCow collects personal data in the following ways:

• Visitors to our Website: We collect usage data through forms, cookies, analytics, and other tracking technologies.
• Newsletter Subscribers: When you sign up for our newsletter, we collect your name and email address.
• Account Holders: When you create an account, we collect information such as your name, contact details, and any information you choose to share about your writing projects.

How We Use Your Personal Data

We process personal data for the following purposes:

1. Usage Data

We collect data about your interactions with our website (e.g. IP address, browser type, pages viewed, and navigation paths). This helps us monitor and improve our website.

Legal basis: Legitimate interests – maintaining and improving our services.

2. Service Data

We collect data you provide when enquiring about, applying for, or using our editorial services. This may include contact details, manuscripts, and related project information.

Legal basis: Performance of a contract and our legitimate interests in managing our services.

3. Transaction Data

We collect information relating to payments and purchases, including your contact details and transaction records. We do not store card details directly; payments are processed securely through third-party providers.

Legal basis: Performance of a contract and legitimate interests in business administration.

4. Notification Data

We collect and process your details when you subscribe to newsletters or updates. Email marketing is handled through a reputable third-party supplier, ActiveCampaign.

Legal basis: Consent or performance of a contract.

Geolocation and Pricing

We use a lightweight client-side script to display prices in your local currency based on your approximate country location. This process uses an external IP geolocation service (ipapi.co) to detect your country from your IP address.

• Only your country code (for example, "GB" or "US") is used.
• Your IP address is not stored by BubbleCow or shared with any third parties.
• The detected country code is cached locally in your browser (using localStorage) for 24 hours to improve page performance.
• If detection fails or you use a VPN, a default price (USD) is displayed.

This information is used solely to enhance your browsing experience and display accurate pricing. It does not involve tracking or personal profiling.

Providing Your Personal Data to Others

We do not sell or share your personal data with third parties for marketing purposes. We may share limited data with trusted partners only where necessary to deliver our services (for example, payment processors or newsletter providers) and always under data protection agreements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure storage, and regular security reviews. We comply with relevant standards such as ISO 27001 where applicable.

Retaining and Deleting Personal Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Data may be retained to facilitate future editorial services upon your request. When data is no longer required, it will be securely deleted or anonymised.

International Data Transfers

We may transfer personal data outside the UK or EEA to trusted service providers (such as cloud or email platforms). In such cases, we ensure adequate safeguards, such as standard contractual clauses or adequacy decisions, are in place to protect your information.

Your Rights

Under UK and EU data protection law, you have the following rights:

• Access to your personal data.
• Rectification of inaccurate or incomplete data.
• Erasure of your data ("right to be forgotten").
• Restriction of processing.
• Data portability.
• Objection to processing.
• Right not to be subject to automated decision-making or profiling.

For more information, visit the Information Commissioner’s Office (ICO) at https://ico.org.uk.

Complaints or Queries

BubbleCow strives to uphold the highest standards when handling personal data. If you have concerns about how we collect or use information, or suggestions for improvement, please contact us using the details below. You also have the right to lodge a complaint with the ICO.

Access to Personal Information

You may request a copy of any personal data we hold about you. Proof of identity (for example, a certified passport copy) may be required. If we hold data about you, we will:

• Provide a description of it.
• Explain why we hold it and who it may be disclosed to.
• Provide a copy in an intelligible format.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site usage, and provide personalised content. You can control cookie preferences through your browser settings.

Policy Updates

This privacy policy may be updated periodically. The latest version will always be available on our website. Significant changes will be announced via email or a notice on our homepage.

Contact Information

If you have any questions about this policy or the data we hold, please contact us at:

Email: info@bubblecow.co.uk

Address: BubbleCow Ltd, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom